Avira Phantom VPN Ratings

Overall Score 7.1
7.5

Security

6.5

Speed

8

Servers

7

Support

6.5

Price

General overview

Avira is a well-known German computer security company known for its antivirus software. In 2016 it launched its VPN service. The VPN comes in both free and paid versions. The service is pretty basic in terms of its features. It provides proper security protocols and features to protect users’ data. Despite being headquartered in Germany (14-eyes member), the service offers a solid no-logs policy. It has a mid-sized network of 1400 servers, expanded to 37 countries, and provides reliable short-distances speeds. 

Avira VPN can only stream US Netflix and doesn’t come with any optimized servers. The service allows torrenting on all of its servers. However, it doesn’t bypass censorship in restricted countries. The VPN has apps for various platforms like Windows, Mac, IOS, and Android. Also, it allows you to use the VPN with unlimited devices simultaneously. 

Score 7.5

Security

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Avira VPN has limited privacy-enhancing features unlike the other top-notch VPNs in the market. However, it provides enough features to keep your data safe. The VPN uses secure protocols like OpenVPN (TCP/UDP) and IKEv2/IPSec. 

Avira doesn’t offer OpenVPN protocol on Apple devices. Instead, IKEv2 encryption is used, which is less safe. Moreover, WireGuard, a state-of-art protocol, is another key feature missing from the VPN.

The VPN uses a kill-switch feature that protects your IP address in case of a sudden VPN connection drop. However, the kill switch is unavailable on the VPN’s free version. Avira VPN also protects your data via unhackable AES-256 encryption cipher and doesn’t leak any kind of DNS, IP, or WebTRC information.

Score 6.5

Avira VPN has quick enough speeds on short distances or operating country locations. While it still struggles in distant locations. The service drops around 20% to 25% download speeds on nearby servers, which is impressive for day-to-day use. It can stream HD content, browse without any buffer, and could download torrents as well. During International connection, the VPN drops more than 70% of download and upload speeds like in Japan, Singapore, Chile, and India. It often leads to low-quality streaming and underwhelming browsing activity.

The VPN creates keen interest in the gaming community. It provides surprisingly low latency – below 10ms on nearby locations. Therefore, individuals who prefer reliable gaming connections can consider using Avira VPN.

Score 8

Servers

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Avira VPN has a mid-sized server coverage of about 1400 servers in 37 countries. Being based in Germany, the VPN works best in Europe. However, a small number of servers are also operating in Asia, South America, and Australia. The VPN also provides 12 city-level servers in the US and Australia. On the downside, none of the servers is available in Africa or the Middle east.

Avira isn’t an ideal choice for streaming activities. Despite having 1400 servers, it has no optimized streaming servers. It only unlocks US Netflix, which is a limitation with 1400 servers.

On the contrary, torrenting is a decent choice using Avira VPN. It supports P2P activity. In addition, Avira’s logging policy, fast local speeds, and a kill switch make it an acceptable choice for torrenting.

Score 7

Support

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Avira’s paid version offers quick and professional customer support. However, it doesn’t provide a helping hand to free version users. 

The VPN has various helping materials like Setup guides for different operating platforms. It also offers detailed account & subscription management information, including buy, renew, or refund.

You may also get access to the Community Forum. Different users of Avira share their experiences for continuous development of the service and provide solutions for most problems.

Additionally, the VPN also provides email support. Avira support usually responds within 12 hours to answers, which are often vague or incomplete.

Score 6.5

Avira Phantom VPN comes with both free and paid plans. The free version provides 500MB/month and lacks a kill-switch feature and customer support. Whereas the paid plan comes with three variants. These are as follows:

  • Monthly plan costs US$ 10.00/per month (Multi-Device)
  • Annual plan costs US$ 78.00/per month (Multi-device)
  • Mobile plan costs US$ 5.99/per month (Via in-App Purchase)

Refund Policy

Generally, VPNs offer an industry-standard 30-day refund policy. Avira VPN comes with a 60-day money-back guarantee. That is the most extended refund option ever introduced by any VPN in the tech market.

Payment Methods

Avira VPN accepts the following modes of payment:

  • Credit Cards (Visa, Master Card, and American Express)
  • PayPal

Company Information

  • Company name: Avira
  • Company incorporation country: Germany
  • Years in market: 6
  • No-logs: Yes

Overview - Conclusion

Overall, Avira VPN is a decent choice for beginners. It provides acceptable speeds, is keen for gaming, and allows unlimited device connections. But it’s certainly not suitable for streaming, doesn’t provide advanced security features, and is too expensive considering its features.

Frequently Asked Questions

1. Which ports does Avira Phantom VPN use?

The Windows, Mac, and Android versions using the OpenVPN protocol use Port 443. The iOS, Mac AppStore, and Microsoft versions use the protocol IPSEC using Port 4500.

2. What is the difference between Avira Phantom VPN and a browser-based VPN?

The Browser-based VPN is more like a proxy that covers your browsing activity. While the Avira Phantom VPN has got you covered in all areas, whether it is a day-to-day activity or downloading large torrent files.

3. How can you set up Avira Phantom VPN in unsecured Wi-Fi?

Suppose the Wi-Fi network of your device is potentially insecure. Avira Phantom encourages you to activate the “auto-connect function” to stay safe whenever you connect to VPN.

4. Why can’t you send or receive emails when the VPN connection is active?

Technically, when you activate the VPN, the connection is established between your device and the VPN server. In turn, it sends all the data to the provider’s server. As a result, your device is excluded from all the local networks, and you can’t connect to emails, printers, or any other local networks/devices.