SurfEasy VPN Ratings

Overall Score 7.5










General overview

SurfEasy VPN is a limited VPN service owned by Symantec, the parent company of cybersecurity product Norton. The service has its headquarters in the US, doesn’t have a trustable logging policy and has also collected IPs. The VPN works well with US Netflix, BBC iPlayer, and HBO Max.

Torrenting is also allowed via optimised servers; however, it lacks a kill switch and other essential features for safe torrenting. SurfEasy’s speeds are one of the fastest and more than enough for everyday activities. Local speeds are super-fast. However, international servers fall short of top-tier VPNs. You can use SurfEasy on all major platforms, including Windows, macOS, iOS, and Android.

SurfEasy has a simple but outdated app interface. It lacks a high level of configurability and loads of advanced privacy settings. Some browser extensions for Chrome and Opera are also available.

Score 6.0


SurfEasy VPN offers industry-standard security features. All the servers use the safest OpenVPN, IKEv2/IPSec and L2TP/IPSec protocols on all operating networks. The service promises military-grade AES-256 cypher, the state-of-art encryption used by banks and US federal government.

Moreover, SurfEasy operates its DNS servers protecting web traffic from third parties such as your ISP or other snoopy eyes. Hence, keeping your online activity anonymous. Sadly, the VPN lacks the key kill switch feature, which prevents your IP address from being exposed in case of sudden VPN disconnection.

Coming to advanced features, the VPN only uses an Ad-blocker, which is another bonus. It blocks all the ads and trackers by the advertisers, which lets you surf freely and anonymously. Overall, the VPN has robust security features, but the absence of a kill switch and intrusive logging policy is undoubtedly a red flag for privacy savvies.

Score 8.9


SurfEasy records excellent speeds on nearby servers, while its distant servers don’t provide up-to-scratch download or upload speeds. The VPN, on average, drops around 5% to 8% speeds providing 95 Mbps download or upload speeds when connected to local servers. With that much speed, you could efficiently perform day-to-day activities like streaming, torrenting, or buffer-free browsing. Also, the ping times reach below 10ms, so you can enjoy lag-free gaming.

On the other hand, distant servers also provide decent speeds but aren’t the fastest like the local ones. Germany records super-fast speeds of more than 80 Mbps while other countries like the US, Singapore, and Australia drop significantly, averaging more than 60% speed loss. Torrenting would be a horrible option on distant servers, especially in the absence of a kill switch. However, you won’t have any issues regarding streaming or browsing.

Score 7.5


SurfEasy has a server network of 2000+ servers in 30+ countries. This isn’t one of the largest server networks in terms of countries. Also, there aren’t any city-level servers means that If you reside in the US or Australia, you might get unlucky. Europe is well served among other nations locating servers in 20+ countries. However, different continents are poorly presented, retaining servers in only three countries in Asia and single each in Africa and South America.

Additionally, SurfEasy is a good streaming VPN. It unblocks important streaming platforms, including Netflix, BBC iPlayer, Hulu, and HBO Max. You can spend your whole day watching movies or seasons at quick speeds, protected through SurfEasy.

SurfEasy is not a torrenting VPN. However, it allows torrenting on all its servers and provides relatively fast speeds. The lack of a kill switch, advanced features, and an intrusive logging policy make SurfEasy a terrible choice for torrenting.

Score 7.8


SurfEasy has quick and helpful customer support. They provide a fast and friendly live chat feature but aren’t available 24/7. The service also offers unique contact support; you can directly call the technical staff for personal assistance.

Moreover, there is also email support which is relatively slow but responds with clear and to-the-point answers every time. FAQs and knowledgebase are also detailed and helpful. You can reach out for any information regarding set-up on different networks, billing methods, Offers, and more. SurfEasy provides generous customer support, but it needs to polish in a few areas.

Score 7.4


SurfEasy is a relatively cheap VPN service. It offers a monthly and annual plan, both reasonably priced considering their features. Its subscription plans are as follows:

  • 1-Month plan costs $5.99/per month
  • 12-Months plan costs $29.88; billed every year

Payment Methods

SurfEasy accepts the following payment methods:

  • Credit/Debit Cards (Visa, Master Card, and American Express)
  • PayPal

Refund Policy

SurfEasy offers a 14-day money-back guarantee without any questions asked. Most VPNs provide the industry-standard 30-day refund policy, so this policy isn’t satisfactory and requires improvement.

Company Information

  • Company name: Symantec
  • Company incorporation country: United States
  • Years in market: 11
  • No-logs: Yes

Overview - Conclusion

SurfEasy isn’t for privacy-focused individuals due to its US jurisdiction and absence of some vital security features. However, the service is an allrounder that can perform many activities, including super-fast streaming, browsing, and gaming.

Frequently Asked Questions

1. Is SurfEasy VPN free for Lenovo?

No, SurfEasy isn’t free for Lenovo. It is available under two subscription plans; however, It offers dedicated support for Lenovo laptops, with built-in Wi-Fi protection, encryption, and 2000+ servers.

2. Does Norton own SurfEasy VPN?

Symantec founded SurfEasy, but later on, it was acquired by Broadcom, dividing the company into two brands. Broadcom was given the Symantec brand name, whereas Symantec was left with only the VPN service, which was rebranded to NortonLifeLock.

3. How to Install SurfEasy VPN on Firestick?

To Install firestick on SurfEasy VPN is super easy. You must follow specific steps to use the VPN service on your firestick device.

  • Turn on the Firestick
  • Click the Search icon on the Home
  • Type SurfEasy
  • Select the SurfEasy VPN to get to its info page
  • Click the Get button
  • Wait until the download and installation of SurfEasy on Firestick are complete
  • Click Open and launch the VPN
4. Who owns SurfEasy VPN?

SurfEasy is owned by Symantec, the parent company of cybersecurity product Norton.