Why Does My Firestick Remote Keep Disconnecting?
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EXPRESS VPN
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Step by Step Instructions
Step 01
Open the Amazon App Store
From your Firestick home screen, navigate to the “Find” or search icon and open the Amazon App Store.
Step 02
Search for ExpressVPN
Type “ExpressVPN” in the search bar using your remote. Select the official ExpressVPN app from the results.
Step 03
Download & Install the App
Click on the “Download” or “Get” button to install the app on your Firestick. Wait for the installation to complete.
Step 04
Sign In & Connect
Open the app, sign in with your ExpressVPN account, and tap the power button to connect to a server.
Why Does My Firestick Remote Keep Disconnecting?
Simple fixes to stop your Firestick remote from disconnecting
Step 01
Re-Pair Your Remote
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Replace the batteries with fresh alkaline batteries and move the remote within 10 feet of your Firestick
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Press and hold the Home button for 10 seconds
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Wait for the on-screen confirmation to confirm the remote is paired successfully
Step 02
Check for Firestick Software Updates
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From the home screen, go to Settings and select My Fire TV
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Select About, then tap Check for Updates
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If an update is available, select Install Update and wait for it to complete
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Step 03
Check for Remote Firmware Updates
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Go to Settings and select Controllers and Bluetooth Devices
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Select Amazon Fire TV Remotes and pick your remote from the list
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If an update is available, install it directly from this screen
Step 04
Restart Your Firestick
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Unplug the power cord and remove the Firestick from the HDMI port
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Wait a full minute before reconnecting anything
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Plug the power cord back in and reinsert the Firestick into the HDMI port
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Frequently Asked Questions
Why does my Fire Stick remote keep disconnecting?
The most common reasons are outdated Fire OS or remote firmware, weak batteries, or the remote being too far from the Firestick. Running a software update and re-pairing the remote resolves the issue in most cases.
Can weak batteries cause my Fire Stick remote to keep disconnecting?
Yes, low battery power is a very common cause of Fire Stick remote disconnecting. Replacing them with fresh alkaline batteries and keeping the remote within 10 feet of the Firestick usually stabilises the connection immediately.
Why does my Fire TV remote keep unpairing on its own?
This usually happens when the remote firmware is outdated or when too many Bluetooth devices are paired to your Firestick at once. Check for a remote update under Controllers and Bluetooth Devices and remove any devices you no longer use.
Will resetting my Fire Stick fix the remote connection issue?
A full restart rather than a factory reset is usually enough to fix Fire Stick remote connection issues. Only consider a factory reset as a last resort if all other steps including software updates, remote updates, and re-pairing have failed.
Why is my Fire Stick remote not staying connected after pairing?
If your Fire Stick remote is not staying connected after pairing, it is likely a firmware issue on either the Firestick or the remote itself. Go to Settings, check for a Fire OS update under My Fire TV, and also check for a remote update under Controllers and Bluetooth Devices.
Does the distance between the remote and Firestick affect the connection?
Yes, the Fire Stick remote uses Bluetooth and works best within 10 feet of the device. Moving further away or having walls and other electronics between the remote and Firestick can cause repeated disconnections.
Can too many paired Bluetooth devices cause my Fire Stick remote to disconnect?
Yes, having too many Bluetooth devices paired to your Firestick can interfere with the remote connection. Go to Settings, select Controllers and Bluetooth Devices, and forget any devices you no longer actively use to free up the connection.