TunnelBear is a VPN service company founded in 2011, headquartered in Toronto, Canada but was later acquired by a well-known US-based company named McAfee in 2018. The VPN provider serves 23 countries with 900+ servers which signifies it has a fast speed and is reliable but can’t compete with the fastest VPNs in the industry.
The VPN is available in both free and paid versions; the free version gives you 500MBs per month which is enough to idealize the service’s credibility. The free version only allows you to enjoy some of the benefits; you can enjoy all the features of the VPN but on a limited basis. However, in the paid version, you can avail of unlimited data caps.
TunnelBear doesn’t provide any access to streaming sites like Netflix, Disney plus, etc. which is a major drawback, but what makes it different from other VPNs is it is independently audited every year by third-party cyber companies to have transparency between the VPN provider and its customers. The VPN is available in IOS, Android, Linux, and Routers.
Let’s get into a detailed review of the TunnelBear VPN
Security is the major function every VPN company considers, as that is what the VPN is all about. TunnelBear has many security features like military-grade AES-256 encryption, Uses OpenVPN and IKEv2 protocols, Vigilant mode feature in case your connection disrupts, it will automatically block the unsecured traffic until it’s safely reconnected.
A RememBear function to remember your passwords, a verified no-log policy. A Kill-switch (Vigilant bear), Split-tunneling feature (Split bear). A few things customers need to remember is that all security features are only available on some devices. For instance, VigilantBear (tunnel bear’s kill-switch) serves all platforms except the IOS.
On the other hand, the SplitBear (Split tunnelling feature) makes you encrypt the apps you select is unfortunately not available on Android. Overall, TunnelBear provides various top-notch security features to let you browse anonymously.
TunnelBear is not the fastest VPN; it is reliable but not the VPN you would choose If speed were your primary concern. The VPN has an above-average speed in local servers, but when it comes to international servers, it lags in some phases, which is different from what customers want. Furthermore, it is passable for a beginners, but it isn’t recommended for long-term users.
Having servers in 23 countries, VPN has not a decent coverage; it only gives you three optional countries to choose from, the USA, Mexico, and Canada. The company isn’t effective in China nor provides any illegal torrenting due to its presence in Canada which operates under the five eyes alliance.
TunnelBear doesn’t prorate streaming sites like Netflix, Disney Plus, Hulu, etc. If you are investing in this VPN to unblock many streaming websites, it might be a disappointing choice.
However, they allow unlimited torrenting in their paid version but hold on! Due to a low number of servers, choosing a server that will likely be fast enough to create a significant speed to help you torrent smoothly would be challenging.
TunnelBear is below average regarding help and support; they need live chat support. All they have is a FAQs option, email address support, and an online web-based help site which could be more helpful due to the small content availability.
Their help and support department could be clearer compared to other VPN providers. It usually takes 3-4 hours to address your problems by the department, which is unacceptable if you have more complex issues and require early solutions.
TunnelBear has three subscription plans; the first one is free just for testing and has limited usage of 500Mbs per month only and no unlimited torrenting, etc.
The other 2 plans are premium which are listed below:
- Unlimited secure browsing
- 5 connected devices
- Priority customer service
- from $3.33/month
- For businesses securing 2+ users
- Unlimited secure browsing
- 5 connected devices per user
- Dedicated account manager
- Centralized team billing and management
- $5.75/user per month
No Refund Policy
It isn’t very pleasant to know that TunnelBear doesn’t have a refund policy, as every other VPN company offers that benefit to its customers. Once you have purchased the subscription plan, there is no turning back.
TunnelBear accepts some easy-to-play methods for their subscription plans. They accept payments through:
- Debit/Credit Card
- Web money
It is strange to know that TunnelBear doesn’t accept any payments via PayPal; you have to link it with your Google account.